Frequently Asked Questions
How do I request a telemedicine appointment?
To schedule a telemedicine visit, or convert an existing appointment to telemedicine, please call 913-648-2266.
What are your telemedicine hours of operation?
Telemedicine visits are available during clinic hours, Monday-Friday. Please call our front desk at 913-648-2266, and we’ll be happy to schedule a visit that’s convenient for you.
What is Telemedicine?
Telemedicine is like the services our patients receive in our clinics, except, they are provided in patients’ homes via the phone or an app patients download to their smartphone, computer or tablet. Through this app, patients and Telemedicine providers can see and speak with each other.
What kind of appointments can be done via telemedicine?
Examples of telemedicine appointments include, but are not limited, to:
- Acute (or more urgent) needs, such as allergies; skins concerns (rash, insect bite, etc.); infection (such as earaches or urinary tract infections); or cough, cold or flu-like symptoms
- Chronic (or more routine care) needs, such as diabetes and hypertension
- Behavioral health needs, such as Substance Abuse Service and Medication-Assisted Treatment appointments
- Medication refills and new prescriptions
- Lab and diagnostic imaging orders and referrals
- Follow up on lab and diagnostic imaging results
What does a telemedicine appointment cost?
Your insurance will be billed for your telemedicine appointment just like a regular visit. All telemedicine visits are eligible for our sliding fee discount program.
Which devices can I use for my video visit?
You can use a computer, tablet, or smartphone (iPhone, iPad, and Android devices). An email is required.
I’ve never participated in a telemedicine visit. How does this work?
You will receive specific instructions describing how to connect with the provider after speaking with our scheduler.
Patients need a reliable, high speed internet connection and must be able/authorized to download an application, if needed. We strongly recommend that patients keep their device plugged in while connected with HPC and use a WIFI connection they are certain is secure. Using your cellular data plan (if any) may result in charges to you and/or the account holder.
Are my video visits secure?
Yes! Telemedicine visits are provided with HIPAA-compliant video technology (to protect patient privacy) on smartphones, tablets or computers.
If need be, telemedicine visits can also adapt to a landline telephone or basic mobile phone if you have no other device in your home or office for your appointment.