Celebrating National Nurses Week and Patient Services Representatives Day
National Nurses Week, May 6-12
In 1993, the American Nurses Association designated May 6–12 as National Nurses Week to celebrate and elevate the nursing profession. The week concludes on May 12, the birthday of Florence Nightingale, an English social reformer, statistician and founder of modern nursing.
The 2026 theme, “The Power of Nurses,” highlights the resilience, expertise and compassion nurses bring to patients and communities every day.
At HPC, we recognize the vital role nurses play on the front lines of the health care system. We extend our sincere appreciation to licensed practical nurses Kelli Brower and Michelle Fleming for their dedication to supporting patients, medical providers, medical assistants and fellow team members.
We also thank Hannah Carlisle, RN, clinic director and risk/compliance officer, for her leadership in overseeing the nursing department, refining workflows and advancing patient safety.
HPC is proud to celebrate its nurses and the meaningful difference they make in patient care. Thank you Hannah, Kelli and Michelle for the great work you do!
Patient Services Representatives Day / Receptionist Day – May 13
Every day, our Patient Services Representatives (PSRs) are the first to welcome our patients and the last to wish them well. Their kindness, professionalism, and attention to detail help shape every patient’s experience at HPC.
Since 1991, National Receptionist Day has been celebrated on the second Wednesday of May. This year, it falls on May 13, and HPC is proud to recognize our Patient Services Representatives (PSRs)—team members who serve as the welcoming face of our organization and play a vital role in the patient experience.
For many patients, a PSR is the very first interaction they have at HPC. Whether greeting someone at the front desk or answering a phone call, PSRs set the tone for each visit with professionalism, compassion, and care.
Their work requires not only strong organizational skills, but also empathy, adaptability, and the ability to multitask in a fast-paced environment. PSRs often help patients navigate questions, ease concerns, and ensure that each individual feels supported from the moment they walk through our doors.
This year, HPC has welcomed a new role in the Patient & Billing Services Department- Patient Services Assistants. We thank Isabella Diaz, Norma Guevara and William Santos for assisting the PSRs to keep the workflow running smoothly.
Our PSRs are also an essential part of the Revenue Cycle Management team: Billie Reese-Turner, Director of Billing & Patient Services; Mayra Bocanegra, Manager of Billing & Patient Services; Jorge Larriba, Billing Coordinator and Diana Zamora, Enrollment Specialist.
Every day, our PSRs go above and beyond—balancing multiple responsibilities while creating a welcoming and supportive environment for all. Thank you to our PSR team: Perla Cardenas, Patient Services Assistant Manager; Jean Cast-Martin, Pediatric Assistant Manager; Renato Guzman, Kristen Kadletz, Melanie Kline, Karla Nunez, Lead PSR and Rosemary Villa.
Today and every day, we celebrate and appreciate the important role they play at HPC.
