Don’t Forget the Sunscreen!

Post written by Maureen Caro, FNP-BC, Family Nurse Practitioner

Maureen CaroAs we head into the sunnier months, it is time to talk about one of my favorite topics—sunscreen! Of course, we need to use it year-round, but it is most pressing in the summer.

The first thing to understand is why we should protect ourselves from the sun. The radiation from the sun is responsible for skin cancer, premature aging and burning.

There are two types of UV radiation that are of interest here­­—UVA and UVB.

A helpful way to remember the difference is UVA causes Aging, and UVB causes Burning.

UVA

UVA has a longer wavelength. It will go through clouds and glass, so if it seems you are protected on a cloudy day or behind your car’s windshield, incorrect! UVA is responsible for damaging cells’ DNA and causing cancer, as well as wrinkles and aging. Tanning is your skin trying to protect itself from UVA by releasing melanin, a dark protein that absorbs the radiation. African-American skin is already supplied with melanin. Even well-tanned skin is not very protective against damage. UVA rays are used in sun tanning beds.

UVB

The other UV ray is UVB. UVB does not go through clouds and glass and is what the body uses to make vitamin D. Next time someone tries to sell you on a tanning bed by saying that it will protect you against burning and help you make vitamin D, now you know that isn’t true! I also do not recommend tanning beds because they greatly increase your risk of dangerous skin cancers. There are three major types of skin cancer—basal cell carcinoma, squamous cell carcinoma and malignant melanoma. Malignant melanoma is the scary one, and the one I never want to miss! It is rapidly spreading and very dangerous. If you have a mole or a change in skin always contact your provider immediately.

Types of Sunscreens

Health Partnership Clinic - The importance of sunscreenThere are two types of sunscreens available in the United States (US), usually differentiated between mineral (zinc oxide and titanium oxide) and chemical. Zinc and titanium oxide are white metals that reflect the radiation back. However, they are also what we use to make white paint for artists, so they tend to make you look ghostly. If you rub it in well, this can be managed but not eliminated entirely. Chemical (or organic) sunscreens absorb the UVB radiation. Two of them have been implicated in damaging coral reefs, oxybenzone and octinoxate. Anything you wash off your skin will go in the sea eventually, so I prefer to avoid these and especially recommend not taking them for anyone planning a beach vacation.

Now on to the fun part—FDA regulations! SPF is how we measure sunscreen power in the US, and this stands for sun protection factor. It is measured by applying the sunscreen to a square inch of skin in a non-sun-exposed area (buttock) of a hopefully well-paid volunteer and then comparing it to an unprotected square inch on the opposite buttock on the same volunteer. Reddening/burning of the skin is measured, and then the poor person is mercifully released. SPF is a multiplication factor in how much more sun exposure it takes to burn in comparison to the unprotected skin. SPF 15 does not mean 15 minutes, it means 15 times more solar energy exposure to start to burn. This is not a direct correlation to time spent out in the sun. The amount of solar energy outside varies depending on what time of day it is and where you are on the globe. I usually encourage people to use SPF 15 or higher, and to reapply every two hours. You have to wait about 15 minutes after application to have it dry down and become fully effective. The other thing you want to look for on the packaging is broad-spectrum. UVB is the ray responsible for burning, and if we are measuring burning to get to a SPF classification then we are missing out on UVA entirely. Now, if you look for the words broad-spectrum, that will give you UVA protection.

Gel? Spray? Cream? Mist?

The other big thing is what kind you use. Gel? Spray? Cream? Mist? One of my nursing professors used to say, “It only works if you use it.” Find a formulation that you will use effectively. I personally keep tiny bottles of gel face sunscreen next to my front door, in my purse, in my car and in my office. I always forget to apply sunscreen until I am about to step outside. I keep spray cans in the kids’ swimsuit bags, since they refuse to sit still long enough for me to patiently rub in a cream. I don’t see mists getting a thick enough application to really work. Whatever you can get in the highest SPF of at least 15, with the least amount of perfume, can reapply every two hours, and don’t dislike—do that! Don’t forget the tricks my granny’s generation had, wide-brimmed hats and light-colored clothes with a tight weave will also protect against sun. Thank you and enjoy the sunshine responsibly!

Maureen Caro is a family nurse practitioner and is accepting new patients. To schedule call 913-648-2266.

Further reading:

 

The Business of Medicine During a Pandemic

Dr. Wael MouradBy Wael S. Mourad, MD, MHCM, FAAFP, Chief Health Officer and Family Physician, Health Partnership Clinic

The COVID-19 pandemic was an inevitable yet unexpected calamity that traversed the globe with breathtaking speed. It was a true public health emergency that tested and continues to test the capabilities and expertise of our national medical and public health infrastructure. In addition, it has been a stress test on the capacity for leadership through crisis that health care organizations must exercise as they navigate through current and future waves of a pandemic with the highest mortality rate to strike the United States in a century.

Financial Impact

The macroeconomic impact of the pandemic has been well documented. In a depression, rising total debt that eventually reaches a tipping point is usually the underlying instigator of a domino effect that imparts a downward pressure on spending that negatively impacts the Gross Domestic Product (GDP). Normally, it takes all the tools in the fiscal and monetary toolboxes of the federal government and federal reserve, respectively, to reverse the trend. And those tools are appropriate for the addressing the underlying problem of escalating total debt.

The interesting feature in the current financial crisis is that the underlying instigator of the financial downturn is a medical and public health cause not easily under the control of these governmental agencies, and the normal tools leveraged to address the financial downturn will not solve the underlying problem. Because spending is equivalent to income in an economy, a downward trending GDP results in drastically reduced income for companies as well as people, leading to cost cutting, salary reductions and ultimately higher unemployment and furloughs.

Health Partnership Clinic: The financial impact of the COVID-19 pandemicWhile times of medical crisis may present themselves as business opportunities for health care organizations, the nature of the pandemic has been the opposite, as patient volumes and health care transactions have been depressed by approximately 50 percent — a seismic shock to statements of operations across the country. In this fashion, the pandemic has demonstrated in a painful way that fee for service still rules the day.

Crisis Leadership Amidst the Fallout

A crisis goes to the heart of what leadership is. Leadership is setting a vision and direction for where the team, company, or organization needs to go. It includes explaining why this direction is important, and what steps can be taken to get there. It also includes soliciting help and securing buy in from the team. Traversing this often treacherous and uncertain path requires fortitude, confidence and creativity. These characteristics can inspire confidence and creativity amongst the team, as great ideas and momentum cannot come from one person alone. While leadership can come from any level in a company, it is a requirement for optimal outcomes that great leadership is demonstrated at the top.

At our organization during the first blows of a crisis, our communications during our morning huddles routinely included answers to these four questions:

  • What is going on?
  • What are we doing about it now?
  • How do we get out of it?
  • What is the ask from the team?

Health Partnership Clinic: The financial impact of the COVID-19 pandemic

These questions will effectively fill in the gaps in the minds of the team, and thereby minimize the anxiety so that we can all move on together. People management is already complex and a challenge during the best of times, much less during a crisis. To move on is critical for the functions of adaptation, innovation and taking advantage of opportunities for potential growth.

Exploit and Explore

Exploitation refers to using the resources, capabilities and current market conditions to maximize value to the organization.  Exploring refers to the innovative and creative aspect of an organization that considers new services and new markets that are keys to a company evolving.  Kodak is a good example of a company that exploited but did not adequately explore.  Companies that have not struck the proper balance between exploiting and exploring are vulnerable to disruptive innovations, which are often fueled by new technologies as well as creative processes.  Despite this prospect and because of a lack of incentives, the balance is often shifted in favor of exploiting during normal times.

The COVID-19 pandemic however has provided powerful incentives for health care organizations to leverage the long available technologies of telemedicine, to familiarize themselves with the already published guidelines on coding for these visits, and to consider vendors who will interface with their electronic health records to improve communication with patients in forms such as texting, as well as to better monitor and improve quality measures.  Organizations that take advantage of these times to improve their infrastructure for quality and population health may emerge from this existential crisis better primed and positioned than their peers for value-based reimbursements in the future. And like in other industries suffering financial hardship, such as auto industry after the 2008 financial crisis, health care organizations will likely become leaner companies.

Pulling It All Together:  Public and Private Partnerships

FQHC LogoMy organization, Health Partnership Clinic, is one of over 1,300 federally qualified health centers in the United States. As such we are a captive audience for the federal government as it communicates its priorities during this pandemic and provides funding. Opportunities exist to continue to improve the alignment of the public health goals of our nation and the population health incentives of health care organizations.

While the federal government has capabilities to address rising debt and its consequences, it is less equipped to directly mitigate the spread of a pandemic with our public health infrastructure’s current state. This infrastructure needs to be as robust as our financial crisis management infrastructure in terms of responding to crises. Just like there is coordination between the governmental agencies and banks, there needs to be the same degree of intimate coordination and alignment of incentives and goals between public health agencies and health care organizations.

This coordination can only come from leaders, who can project a vision for population health outcomes, adoption of new technologies, reducing racial inequities and enhancement of public health preparedness. This direction to guide how federal funding and stimulus programs are implemented is needed to ensure that funding is directed toward activities that bring the most value to our patients and communities.

To learn more about Health Partnership Clinic, visit hpcks.org.

Mobile Integrated Health Team Continues to Support Olathe Community during COVID-19

Health Partnership Clinic: Mobile Integrated HealthWhitney Venegoni, APRN, FNP-C, HPC’s family nurse practitioner, and Kevin Harris, an Olathe Fire Department firefighter and paramedic, staff the Olathe Mobile Integrated Health Team (MIH). The MIH is a partnership between Olathe Health, the Olathe Fire Department and HPC.

MIH was created to help match people with the right resources at the right time, including making connections to government and other resources for food and transportation services. They also provide non-emergency health  services to Olathe residents for free, which includes medical services such as blood pressure and sugar tests, general physical exams, sports physicals and vision screening.

Although this is still their mission, MIH has expanded their focus to include educating and providing resources about the COVID-19 pandemic.

Olathe Fire Hygiene KitAccording to Whitney, the goal is to connect members of our community with resources such as health care needs, hygiene kits, local food pantries and other necessary items during the stay at home order. “This is a tough time for many, and loss of employment and ongoing health issues can make it even more difficult for some of our residents,” she says. “As a reminder, our MIH team performs home visits for health care for our Olathe residents at no cost.”

To contact MIH or request a hygiene kit, please call:

  • Olathe Fire Department MIH: 913-334-8228
  • Olathe Fire Department/Heart to Heart Hygiene Kits: 913-971-7900 (press 4)
  • To request non-emergency help from the team, call 913-334-8228.

 

 

Community organizations and residents continue to show their appreciation.

By Catherine Rice, Vice President of Marketing/Outreach

It’s been amazing and heartwarming to see the ongoing support of HPC during the COVID-19 Pandemic—with in-kind and monetary donations. To date, 50 individuals, businesses and organizations, like the Olathe Chamber of Commerce, have donated items or meals to the clinic. From breakfast and lunches to hand sanitizers, PPE, coupons for free drinks/treats to handmade masks, soap, paint and flowers, the donations keep rolling in. We’re so incredibly grateful.

Here is what our staff think about this outpouring of support:

HPC: May 19, 2020 Giving Update“This pandemic has been a very difficult for all front-line workers. There is a lot of fear and stress working in health care right now, but we do it because our patients matter to us. The generous gifts of food and items from the community have meant so much to us. It is like the community is there right along with us, supporting us.” Mayra Lemus, Medical Assistant

“I believe that these kind gestures from local partners and restaurants are a clear sign of solidarity. I can see that my colleagues and I are truly grateful for support our community has shown in the last weeks. During a time of crisis, it is wonderful that we can rally and truly be ‘stronger together’. Thank you.” –Cecilia Ponce, Behavioral Health Consultant

“I’m very thankful for the Olathe Chamber of Commerce for providing Health Partnership Clinic staff with lunch and breakfast meals during these difficult times we’re all going through. This generosity and kindness mean a lot to me and my coworkers. It makes us feel very appreciated of the vital work we do to keep our community healthy. And, it inspires me to be a better person for our community. Thank you again!” –Diana Zamora, Financial Aid Coordinator

“It’s a very busy time for me and my team, especially since some of my staff are still furloughed. Having lunch brought in really uplifts my spirit. It’s knowing people care and truly understand what a challenging time it is working in health care where things are constantly changing and not knowing each day if you have been exposed and are taking it home to your own family. In addition, budgets are tight for our staff—like many others living in our community. Every meal provided is money saved in our pockets to put toward bills or other needs. Bottomline, it is so encouraging for me to have so many people thinking of us and showing their support – it definitely makes this pandemic easier to bear.”Billie Reese-Turner, Director of Billing and Patient Services, Health Partnership Clinic

To show our appreciation to these generous donors, we take photos and post them on Facebook and Instagram so everyone in our community knows what big hearts we have in Johnson, Miami and Franklin Counties. This is a win-win for HPC. In addition, many organizations and individuals –new to HPC– are learning about what we do. These connections may open even more doors to us.

We salute and thank all our donors.

HPC: May 19, 2020 Giving Update(The bold-faced names are new additions to our donor list.)

Anonymous
Charlie Hustle LLC
Chick-fil-A
Culver’s
Davidson Promotional Products
Direct Relief
Dominos
Amy Falk (Paint)
Front Line Appreciation Group (FLAG KC) – Rick Krapes, Country Financial, Mickey the Cotton Candy Man and Jason’s Deli
FlorasourceKC
Freddy’s Frozen Custard and Steak Burgers
Betty Gearheart (Masks)
GE Johnson Construction Company
Global Birthing Home Foundation
Heart to Heart International
Hibba Haider, MD
Home Depot
Hy-Vee
Indigo Wild
Rieger & Co.
Jersey Mike’s Subs
Kansas City Chinese American Association
Kansas Gas Service (Toni’s Lunch)
Sylvia Kenner (Masks)
Krispy Kreme
LRO Studios (Masks)
Lucia Jones Herrera, MSN, RN/UnitedHealthcare (Masks)
Marco Pizza
Mickey The Cotton Candy Man
Tracey Mikes (Masks)
Olathe Chamber of Commerce (Park Street Pastry, Strips, Olathe Downtown Diner, Tropical Smoothie Café, Chapala Mexican Restaurant)
Olathe Rotary Club
Olathe School District
Pizza Village
Pulley Wholesale Florist
QuikTrip
Restless Spirits Distilling
Catherine Rice (Paint/Snacks)
Sam’s Club
Michelle and Rachel Schneider (Masks)
Shawnee Mission School District
Simple Simon’s Pizza
Smoothie King
Sonic
The National Association of Free and Charitable Clinics (NAFC)
Union Horse Distilling Company
UnitedHealthcare
(List updated May 15, 2020)

The donations and delivery of meals wouldn’t be possible without the unwavering help of Debbie Sparks, Development and Marketing Manager, and Janice Santiago, Behavioral Health Resource Specialist. In addition, Andrea Acosta, Enrollment Specialist, and Marcie Nighswonger, Women’s Health Coordinator, and the clinical staff are always willing to lend a helping hand too. It’s quite a production to deliver 57 meals to four clinics and Administration.

If you are interested in donating meals or other staff appreciation items to HPC, call me at 913-730-3680.
For monetary donations, visit us at https://hpcks.org/give-back/.

Community generosity warms the hearts and souls of staff at Health Partnership Clinic

By Catherine Rice, Vice President of Marketing/Outreach

Thank you for donating to Health Partnership Clinic!Against the backdrop of all the difficult and painful stories unfolding in the news about COVID-19, it’s refreshing and uplifting to see and hear how people and organizations are responding in positive and generous ways. At Health Partnership Clinic, we’ve been the recipient of so many donations—all given freely to support us as front line health care workers, to recognize our sacrifices and/or to say thank you. In addition, we’ve received a number of cash donations.

To date, more than 35 individuals, businesses and organizations have donated items to the clinic. Items range from hand sanitizers, PPE to staff lunches, coupons for free drinks/treats, paint and flowers.

We could use your help!

Thank you for donating to Health Partnership Clinic!If you would like to donate to Health Partnership Clinic, you can do so on our website. https://hpcks.org/give-back/
For in-kind donations please call Catherine Rice at (913) 730-3680.

Special thanks to the following:

  • Anonymous
  • Chick-fil-A
  • Culvers
  • Davidson Promotional Products
  • Direct Relief
  • Dominos
  • Amy Falk
  • FlorasourceKC
  • Freddy’s
  • Betty Gearheart
  • Global Birthing Home Foundation
  • Heart to Heart International
  • Hibba Haider, MD
  • Home Depot
  • Hy-Vee
  • Rieger Distilling
  • Thank you for donating to Health Partnership Clinic!Jersey Mike’s Subs
  • Kansas City Chinese American Association
  • Sylvia Kenner
  • Krispy Kreme
  • Lucia Jones Herrera, MSN, RN
  • Macro Pizza
  • Mickey The Cotton Candy Man
  • Tracey Mikes
  • Olathe Chamber of Commerce (Park Street Pastry and Strips Chicken)
  • Olathe School District
  • Pizza Village
  • Pulley Wholesale Florist
  • Restless Spirits Distilling
  • Catherine Rice
  • Sam’s Club
  • Shawnee Mission School District
  • Simple Simon’s Pizza
  • Smoothie King
  • Sonic
  • Union Horse
  • UnitedHealthcare

Health Partnership receives recognition for putting patients first

Wael S. Mourad, MD, MHCM, FAAFPBy Wael S. Mourad, MD, MHCM, FAAFP, Chief Health Officer and Family Physician, Health Partnership Clinic.\

The patient comes first.

That mantra is at the heart of every decision we make for our clinics and everything that we do in health care. As a physician, there is not better compliment I can receive than I care for my patient. On an organizational level, there is no better compliment that we can hear than we are patient centered.

Moreover, as a primary health care organization, Health Partnership Clinic strives to be a medical home for our patients. That means that we offer team-based care led by a physician to provide comprehensive care with continuity, with the aim of achieving the best outcomes for living a full life.

We are so proud at Health Partnership to be a designated “Patient-Centered Medical Home,” or PCMH for short, at our Olathe and Paola sites, for our patients. The original definition of PCMH was crafted by the American Academy of Pediatrics, the American Academy of Family Physicians, the American College of Physicians and the American Osteopathic Association over a decade ago. The National Committee for Quality Assurance (NCQA) bestows formal recognition as a PCMH site.

In addition, the Olathe clinic has also received Distinction in Behavioral Health Integration. Behavioral health conditions are often first identified by a primary care provider. The addition of behavioral health care services at Health Partnership allows us to provide whole person care, decreases barriers to behavioral care and improves overall health.

Patient-Centered Medical Home NCQA - Behavioral Health Integration Logo

Elements that must be demonstrated to receive this prestigious designation include the following:

  • Access and communication processes
  • Access and communication results
  • Organizing clinical data
  • Identifying important conditions
  • Guidelines for important conditions
  • Self-management support
  • Test tracking and follow-up
  • Referral tracking
  • Measures of performance
  • Reporting to physicians

From the above list, we can see that an organization must excel at communication, care coordination and quality improvement. These are areas that Health Partnership takes seriously as we strive for continuous organizational improvement.

By implementing protocols, training staff and motivating co-workers, achieving a true PCMH status may mean diagnosing a breast cancer for a mother and wife, preventing a heart attack for a father and husband and keeping a child healthy so he or she can thrive at school and fulfill a promising future. These are the types of outcomes, that help our patients and their families live a full life, that we aim to achieve.

Health Partnership Clinic launches telemedicine to expand access to patients

Wael S. Mourad, MD, MHCM, FAAFPBy Wael S. Mourad, MD, MHCM, FAAFP, Chief Health Officer and Family Physician, Health Partnership Clinic.

To provide more access to our patients and additional safety to our staff, Health Partnership Clinic (HPC) now offers telemedicine appointments for new and existing patients of all ages.

This is part of our response to the COVID-19 Pandemic. We believe this new tool can help mitigate the risk by minimizing the amount of face-to-face interactions while continuing our mission to provide access to quality, affordable health care.

Virtual medical visits are provided by our friendly and highly skilled pediatricians and family practice providers via a smartphone, computer, laptop or even a basic mobile phone and landline. While our clinic doors remain open, we recognize that for many, coming in for a visit is just not possible. For most cases, a telemedicine visit allows the provider and his/her team to provide the same level of care that is delivered in our office. If it is discovered during the visit that the provider needs to see the patient, arrangement will be made.

Examples of telemedicine appointments include, but are not limited, to:

  • Acute (or more urgent) needs, such as allergies; skins concerns (rash, insect bite, etc.); infection (such as earaches or urinary tract infections); or cough, cold or flu-like symptoms
  • Chronic (or more routine care) needs, such as diabetes and hypertension
  • Behavioral health needs, such as Substance Abuse Service and Medication-Assisted Treatment appointments
  • Medication refills and new prescriptions
  • Lab and diagnostic imaging orders and referrals
  • Follow up on lab and diagnostic imaging results

Telemedicine visits are available during clinic hours, Monday-Friday. Insurance will be billed for the telemedicine appointment just like a regular visit. All telemedicine visits are eligible for our sliding fee discount program.

The implementation of telemedicine was a great effort by our providers, senior leaders and support staff. Special thanks to the following:

Emily M. Bush, MD
Emily C. Day, DDS, Dental Director
Veronica Flores, Patient Services Representative Manager
Hibba A. Haider, MD
Maria Hensley, Health Informatics Manager
Brenda McLaughlin, VP of Finance
Jennifer Miller, FNP-BC
Wael S. Mourad, MD, MHCM, FAAFP
Billie Reese-Turner, Billing and Patient Services Director
Catherine Rice, VP of Marketing
Debbie Sparks, Development/Marketing Manager
Whitney Venegoni, APRN, FNP-BC
Patti West, DNP, APRN
Tristen Winston, MA, PsyD, Behavioral Health Services Director

Telemedicine Resources

Download our Telemedicine Resource PDF

Individuals wishing to schedule a Telemedicine visit, or convert an existing appointment to telemedicine, are invited to call 913-648-2266. For more information about Health Partnership’s telemedicine services, visit us at https://hpcks.org/telemedicine.

Coronavirus Screening:

  • All individuals entering our clinics who have trouble breathing/shortness of breath, fever, cough, or sore throat and/or runny nose will be screened. If you have any of these symptoms, call HPC’s COVID phone line at 913-276-7012 before you enter our doors. You can call before you leave home too! We are also happy to answer your COVID-19 questions.

Masks:

  • All patients and visitors who enter HPC are required to wear a mask for the safety of our patients and staff–no matter your symptoms.

Dental:

  • We are offering dental emergency care only at our Olathe site. Call 913-648-2266 for a dental phone assessment.

Visitor Restrictions:

  • No visitors, including sibling visitors. Please have your family/friends stay in their car or at home.
  • Pediatric patients may only have one parent/guardian.
  • Parents/guardians must be free of respiratory symptoms and fever to be in the clinic.

Behavioral Health:

  • We continue to provide Substance Abuse Services via telehealth. To schedule, call 913-730-3664
  • We continue to treat patients in our Medication-Assisted Treatment program. Currently, we are not accepting any new patients.
  • Crisis support:
    • Heartland RADAC: 1-800-281-0029 24hrs
    • Substance Abuse & Mental Health Services Administration (SAMSHA) Disaster Helpline: 1-800-985-5990
    • Johnson County Crisis Line: 913-268-0156 24hrs
    • Franklin County Crisis Line: 785-242-3789 24hrs
    • Miami County Crisis Line: 913-557-9096 24hrs

Individuals wishing to schedule a Telemedicine visit, or convert an existing appointment to telemedicine, are invited to call 913-648-2266.
For more questions about Health Partnership’s telemedicine services, visit us at https://hpcks.org/telemedicine.

Help support HPC on the front lines through the COVID-19 Relief Fund

Health Partnership Clinic: COVID-19 Relief FundAs a community health center, Health Partnership Clinic is on the front lines of providing quality, affordable and accessible health care.

But this has intensified with the COVID-19 global pandemic.

As we quickly respond to the needs of our patients and community, the needs of our clinic mount. Everything from masks to hand sanitizers to wipes are in low supply or worse, our shelves are empty. We’re also feeling the strain on our staffing who are balancing the stress of home and work and the uncertainty we all face. The impact is sobering!

It’s vital that our doors remain open—especially since 50 percent of our patients are uninsured, many of those coping with chronic diseases which puts them at higher risk, and they have no other options.

As the threat of this disease grows and puts further strains on Health Partnership, we need your support!

Please consider donating to the clinic’s COVID-19 Relief Fund.

You can simply write a check to Health Partnership Clinic (and in the memo section, write COVID-19) or make a donation online using the link below.

Make a donation online.

(Checks can be sent to HPC at 405 S. Clairborne Rd., Ste. 2, Olathe, KS 66062.)

Our providers and staff stand ready for this ever-changing challenge we face. We’re committed to the health and safety of our staff, patients and community.

Can we count on your support?

We’re here for you! Read on for information about hours and processes.

Hours and ProcessesOn Tuesday the Kansas City Metro will be sheltering-in-place, but HPC’s doors will be open to serve you! Whether you are battling a sinus infection or allergies, pain, have signs of COVID-19 or other urgent medical needs, we’re just a phone call away! As a community health center, we plan to carry out our mission of providing you medical care, along with our integrated behavioral health care. We are also offering dental emergency care only.

Call 913-648-2266 for a phone assessment.

As the COVID-19 outbreak continues to evolve, please check our Facebook or website (hpcks.org) for updates.
Hours and services are subject to change.

Some reminders for you:

Same Day or next Day appointments at all clinics

In Olathe, we are open from 7 a.m. to 5 p.m., Monday-Friday and the first and third Saturday of the month from 9 a.m. to 3 p.m.
To access our care at our Olathe site, call 913-648-2266 for an appointment.

New hours in Paola and Ottawa (effective immediately):
Paola: 8 a.m.-Noon – Call 913-294-9223
In Paola, we are also open on the second Saturday from 9 a.m.-3 p.m.

Ottawa: 1:30-5 p.m. – 913-401-2750

Shawnee Mission clinic remains open from 8 a.m. to 5 p.m.

Coronavirus Screening

All individuals coming into our clinics who have trouble breathing/shortness of breath, fever, cough, or sore throat and/or runny nose will be screened. If you have any of these symptoms, call our COVID phone line at 913-276-7012 before you enter our doors. You can call before you leave home too! We’re also happy to answer your COVID-19 questions.

New Visitor Restrictions

  • No visitors, including sibling visitors. Please have your family/friends stay in their car or at home.
  • Pediatric patients may only have one parent/guardian.
  • Parents/guardians must be free of respiratory symptoms and fever to be in the clinic.

Behavioral Health:

  • In partnership with Heartland RADAC, our Substance Abuse Services will be offered through telehealth. This includes both individual and group therapy.
  • The Medication-Assisted Treatment program is no longer accepting new patients until further notice. Current patients will continue to be followed.
  • Crisis support:
    • Heartland RADAC: 1-800-281-0029 24hrs
    • Substance Abuse & Mental Health Services Administration (SAMSHA) Disaster Helpline: 1-800-985-5990
    • Johnson County Crisis Line: 913-268-0156 24hrs
    • Franklin County Crisis Line: 785-242-3789 24hrs
    • Miami County Crisis Line: 913-557-9096 24hrs

HPC’s Response to COVID-19 Pandemic

Dr. Wael MouradBy Wael S. Mourad, MD, MHCM, FAAFP, Family Physician and Chief Health Officer, Health Partnership Clinic

As a community health center, Health Partnership Clinic is on the front lines of providing quality, affordable and accessible health care. During a global pandemic, like we are seeing with COVID-19, our role and responsibilities intensify. We are balancing the need to continue to treat our established patients with their chronic diseases and well care maintenance with patients who are experiencing a wide variety of symptoms causing illnesses—from the common cold to influenza and even COVID-19.

During this outbreak, our primary role is to quickly identify patients who are potentially “Patients Under Investigation” (PUI), and to notify the proper state and local public health authorities for further instructions. We have implemented several protocols to balance risk mitigation for our staff and patients.

Here’s what we are doing to protect both our patients and staff:

  1. We are actively screening all individuals coming into our clinics who have certain symptoms, such as trouble breathing/shortness of breath (new or worsening), fever (100.4 or higher), cough (new or worsening) and sore throat and/or runny nose.
  2. We are instructing patients who are exhibiting symptoms, before entering our doors, to call our COVID-19 dedicated phone line at 913-276-7012. A member of our team will discuss next steps.
  3. If we suspect a patient has the coronavirus, the person is given a mask and escorted to a dedicated COVID-19 closed room. Staff are exercising universal precautions including wearing a gown, gloves, eye protection and mask. This room is only for the patient.
  4. We also encourage patients to call us at 913-276-7012 before they leave home to come to the clinic, or if they have any questions about COVID-19.
  5. We continue to maintain high standards for sanitation throughout the clinic, including exam rooms and high-touch, high-traffic areas and frequent hand washing by staff. We encourage you and your family to wash your hands frequently and thoroughly.
  6. Hand sanitizer is available throughout the clinic.
  7. We have implemented new visitor restrictions:
    • No visitors, including sibling visitors. Please have your family/friends stay in their car or at home.
    • Pediatric patients may only have one parent/guardian.
    • Parents/guardians must be free of respiratory symptoms and fever to be in the clinic.
  1. If you or your child has a mild illness and you feel comfortable managing them with supportive care measures at home, please do so.
  2. Avoid the ER. Emergency rooms are not going to perform on-demand COVID-19. So, unless you are having a real emergency, please avoid them. Overburdening our hospitals and exposing yourself to sick people due to anxiety of COVID-19 is not wise.
  3. Prevention is key. There is currently no vaccine to prevent COVID-19. The best way to prevent illnesses is to avoid spreading the virus and to avoid being exposed to the virus. The virus is thought to be spread between people who are within about six feet of each other for at least 10 minutes through droplets from coughing and sneezing. Here’s how you can reduce your risk:
    • Wash hands often with soap and water for at least 20 seconds or use a hand sanitizer that contains at least 60 percent alcohol.
    • Avoid touching eyes, nose and mouth with unwashed hands.
    • Stay home if you are sick.
    • Cover coughs and sneezes.
    • Clean and disinfect surfaces daily.

Our mission is to serve our communities to the best of our abilities, and our providers and staff stand ready for this ever-changing challenge we face. We take the health of the community very seriously and are committed to being able to help the most vulnerable.

For updates, we invite the community to check our Facebook page (HPChealth) and website (hpcks.org).

If you have questions about COVID-19, visit the Centers for Disease Control and Prevention (CDC) website or the Kansas Department of Health and Environment (KDHE) website.