May Brings Special Recognition to Nurses and Patient Services Representatives

National Nurses Week, May 6-12

In 1993, the American Nurses Association declared May 6-12 as the national week to celebrate and elevate the nursing profession. Each year the celebration ends on May 12, Florence Nightingale’s birthday. Florence Nightingale was an English social reformer, statistician and the founder of modern nursing.

This year’s theme for Nurses Week is “The Power of Nurses”, which highlights the resilience, expertise, and heart nurses bring to their patients and communities every day.
At HPC we celebrate the important roles that nurses play on the frontlines of the healthcare system. Special thanks to our LPNs, Kelli Brower and Michelle Fleming, for all that they do to support our patients, medical providers, medical assistants and other HPC team members.

Additionally, we would like to thank Hannah Carlisle, RN, Clinic Director and Risk/Compliance Officer, for overseeing the nursing department, refining workflows and leading the charge in patient safety.

Hannah shared, “Since joining the HPC team, the nurses have been working hard to help adapt a nurse closure model. The nurse closure model provides more education opportunities for our patients regarding their chronic medical conditions, medication questions, and any other education they may need to better manage their health and comply with treatments. We have seen the positive outcomes of this, as patients have made statements of gratitude for the extra time and kindness, as well as some slow but positive improvements in patient health outcomes. At HPC, the nurses show up to give their best, help the team however they can, and acknowledge our patients’ questions and concerns with education and compassion. Daily we can see the effect of ‘The Power of Nurses’.”

Thank you, Kelli, Michelle and Hannah for all the great work you do to improve patient care at HPC!

Patient Services Representatives Day/Receptionist Day, May 14

Since 1991, National Receptionist Day has been celebrated on the second Wednesday of May, this year falling on Wednesday, May 14. HPC would like to take this opportunity to recognize our Patient Services Representatives (PSRs) who fill the role of receptionist and so much more! They are the first smiling faces our patients interact with once they walk through the doors.

At first glance, you may think that our patient services representatives only check patients in and out of our clinics all day. But did you know that just at the Olathe location, the PSR staff receives over 5,500 calls on average per month? This would equal about 1,400 calls per week and 280 calls per day. The focus and diligence of our PSR staff allows them to perform each of the following tasks daily: taking payments, scheduling appointments, verifying insurance, scanning patient paperwork and completing pre-registration for their individual assignments.

Mayra Bocanegra, Manager of Billing & Patient Services, stated, “I am incredibly proud of our patient service representatives. Despite all the changes and what our everyday life outside of work throws at us, I love my job at HPC and the mission we strive for. I would not change it for anything.”

Thank you to our wonderful team of PSRs: Crystal Albarran, Anahi Bueno, Jean Cast-Martin, Diana Flores, Iliana Mejia, Karla Nunez and Natalia Rosales.

The PSRs are also part of the Revenue Cycle Management team and work closely with Mayra; Perla Cardenas, Women’s Health Coordinator; Jorge Larriba, Dental Coordinator; Billie Reese-Turner, Director of Billing and Patient Services; Yesenia Salazar, Billing Coordinator; and Diana Zamora, Enrollment Specialist.