By Debbie Sparks, Development and Marketing Manager
Since 1991, National Receptionist Day has been celebrated on the second Wednesday of May, this year falling on Wednesday, May 12. HPC would like to take this opportunity to recognize our Patient Services Representatives (PSRs) who fill the role of receptionist and so much more!
According to Billie Reese-Turner, Director of Billing and Patient Services, this past year working during the pandemic has been quite challenging, but our PSRs have risen to the occasion.
“We have had a constant shortage of staff with many having to quarantine due to personal exposure or exposure to a close family member. We are taking extra steps sanitizing, and our protocols change and evolve continuously to ensure the safety of our staff and patients,” Billie says.
“One remarkable thing is that through it all, we have seen patient satisfaction increase and a decrease in abandoned calls,” Billie adds. “The teamwork and collaboration between billing staff and PSR’s working together for all locations has been exceptional.”
Thank you to our wonderful team of PSRs: Ally Blume, Jean Cast-Martin, Joseph Delgado-Ramirez, Dania Guzman, Claudia Islas, Daniela Palacios, Maria Pena, Kristina Stubbs, Cecilia Yarick and Veronica Flores Manager of Patient Services.
The PSRs are part of the Revenue Cycle Management team and work closely with Mayra Bocanegra, Billing Coordinator; Iveth Alvarado, Enrollment Specialist; Michel Ramirez, Patient Account Coordinator; Billie Reese-Turner, Director of Billing and Patient Services and Diana Zamora, Financial Aid Coordinator.