Help support HPC on the front lines through the COVID-19 Relief Fund

Health Partnership Clinic: COVID-19 Relief FundAs a community health center, Health Partnership Clinic is on the front lines of providing quality, affordable and accessible health care.

But this has intensified with the COVID-19 global pandemic.

As we quickly respond to the needs of our patients and community, the needs of our clinic mount. Everything from masks to hand sanitizers to wipes are in low supply or worse, our shelves are empty. We’re also feeling the strain on our staffing who are balancing the stress of home and work and the uncertainty we all face. The impact is sobering!

It’s vital that our doors remain open—especially since 50 percent of our patients are uninsured, many of those coping with chronic diseases which puts them at higher risk, and they have no other options.

As the threat of this disease grows and puts further strains on Health Partnership, we need your support!

Please consider donating to the clinic’s COVID-19 Relief Fund.

You can simply write a check to Health Partnership Clinic (and in the memo section, write COVID-19) or make a donation online using the link below.

Make a donation online.

(Checks can be sent to HPC at 405 S. Clairborne Rd., Ste. 2, Olathe, KS 66062.)

Our providers and staff stand ready for this ever-changing challenge we face. We’re committed to the health and safety of our staff, patients and community.

Can we count on your support?

We’re here for you! Read on for information about hours and processes.

Hours and ProcessesOn Tuesday the Kansas City Metro will be sheltering-in-place, but HPC’s doors will be open to serve you! Whether you are battling a sinus infection or allergies, pain, have signs of COVID-19 or other urgent medical needs, we’re just a phone call away! As a community health center, we plan to carry out our mission of providing you medical care, along with our integrated behavioral health care. We are also offering dental emergency care only.

Call 913-648-2266 for a phone assessment.

As the COVID-19 outbreak continues to evolve, please check our Facebook or website (hpcks.org) for updates.
Hours and services are subject to change.

Some reminders for you:

Same Day or next Day appointments at all clinics

In Olathe, we are open from 7 a.m. to 5 p.m., Monday-Friday and the first and third Saturday of the month from 9 a.m. to 3 p.m.
To access our care at our Olathe site, call 913-648-2266 for an appointment.

New hours in Paola and Ottawa (effective immediately):
Paola: 8 a.m.-Noon – Call 913-294-9223
In Paola, we are also open on the second Saturday from 9 a.m.-3 p.m.

Ottawa: 1:30-5 p.m. – 913-401-2750

Shawnee Mission clinic remains open from 8 a.m. to 5 p.m.

Coronavirus Screening

All individuals coming into our clinics who have trouble breathing/shortness of breath, fever, cough, or sore throat and/or runny nose will be screened. If you have any of these symptoms, call our COVID phone line at 913-276-7012 before you enter our doors. You can call before you leave home too! We’re also happy to answer your COVID-19 questions.

New Visitor Restrictions

  • No visitors, including sibling visitors. Please have your family/friends stay in their car or at home.
  • Pediatric patients may only have one parent/guardian.
  • Parents/guardians must be free of respiratory symptoms and fever to be in the clinic.

Behavioral Health:

  • In partnership with Heartland RADAC, our Substance Abuse Services will be offered through telehealth. This includes both individual and group therapy.
  • The Medication-Assisted Treatment program is no longer accepting new patients until further notice. Current patients will continue to be followed.
  • Crisis support:
    • Heartland RADAC: 1-800-281-0029 24hrs
    • Substance Abuse & Mental Health Services Administration (SAMSHA) Disaster Helpline: 1-800-985-5990
    • Johnson County Crisis Line: 913-268-0156 24hrs
    • Franklin County Crisis Line: 785-242-3789 24hrs
    • Miami County Crisis Line: 913-557-9096 24hrs

HPC’s Response to COVID-19 Pandemic

Dr. Wael MouradBy Wael S. Mourad, MD, MHCM, FAAFP, Family Physician and Chief Health Officer, Health Partnership Clinic

As a community health center, Health Partnership Clinic is on the front lines of providing quality, affordable and accessible health care. During a global pandemic, like we are seeing with COVID-19, our role and responsibilities intensify. We are balancing the need to continue to treat our established patients with their chronic diseases and well care maintenance with patients who are experiencing a wide variety of symptoms causing illnesses—from the common cold to influenza and even COVID-19.

During this outbreak, our primary role is to quickly identify patients who are potentially “Patients Under Investigation” (PUI), and to notify the proper state and local public health authorities for further instructions. We have implemented several protocols to balance risk mitigation for our staff and patients.

Here’s what we are doing to protect both our patients and staff:

  1. We are actively screening all individuals coming into our clinics who have certain symptoms, such as trouble breathing/shortness of breath (new or worsening), fever (100.4 or higher), cough (new or worsening) and sore throat and/or runny nose.
  2. We are instructing patients who are exhibiting symptoms, before entering our doors, to call our COVID-19 dedicated phone line at 913-276-7012. A member of our team will discuss next steps.
  3. If we suspect a patient has the coronavirus, the person is given a mask and escorted to a dedicated COVID-19 closed room. Staff are exercising universal precautions including wearing a gown, gloves, eye protection and mask. This room is only for the patient.
  4. We also encourage patients to call us at 913-276-7012 before they leave home to come to the clinic, or if they have any questions about COVID-19.
  5. We continue to maintain high standards for sanitation throughout the clinic, including exam rooms and high-touch, high-traffic areas and frequent hand washing by staff. We encourage you and your family to wash your hands frequently and thoroughly.
  6. Hand sanitizer is available throughout the clinic.
  7. We have implemented new visitor restrictions:
    • No visitors, including sibling visitors. Please have your family/friends stay in their car or at home.
    • Pediatric patients may only have one parent/guardian.
    • Parents/guardians must be free of respiratory symptoms and fever to be in the clinic.
  1. If you or your child has a mild illness and you feel comfortable managing them with supportive care measures at home, please do so.
  2. Avoid the ER. Emergency rooms are not going to perform on-demand COVID-19. So, unless you are having a real emergency, please avoid them. Overburdening our hospitals and exposing yourself to sick people due to anxiety of COVID-19 is not wise.
  3. Prevention is key. There is currently no vaccine to prevent COVID-19. The best way to prevent illnesses is to avoid spreading the virus and to avoid being exposed to the virus. The virus is thought to be spread between people who are within about six feet of each other for at least 10 minutes through droplets from coughing and sneezing. Here’s how you can reduce your risk:
    • Wash hands often with soap and water for at least 20 seconds or use a hand sanitizer that contains at least 60 percent alcohol.
    • Avoid touching eyes, nose and mouth with unwashed hands.
    • Stay home if you are sick.
    • Cover coughs and sneezes.
    • Clean and disinfect surfaces daily.

Our mission is to serve our communities to the best of our abilities, and our providers and staff stand ready for this ever-changing challenge we face. We take the health of the community very seriously and are committed to being able to help the most vulnerable.

For updates, we invite the community to check our Facebook page (HPChealth) and website (hpcks.org).

If you have questions about COVID-19, visit the Centers for Disease Control and Prevention (CDC) website or the Kansas Department of Health and Environment (KDHE) website.

Patient Safety Top Priority of Health Partnership

Wael S. Mourad, MD, MHCM, FAAFPBy Wael S. Mourad, MD, MHCM, FAAFP, Family Physician and Chief Health Officer, Health Partnership Clinic. 

Making patients the center of what we do.

At Health Partnership Clinic (HPC), we take patient safety very seriously.

We perform procedures, given injections, prescribe medications and treatments and handle a lot of information in the form of laboratory and other study results. With complex workflows, protocols, policies and procedures, patient safety is always something that needs to be kept in the forefront in our quest to make our patients the center of what we do. March 8-14 marks Patient Safety Awareness Week, and we are encouraging everyone to learn more about health care safety.

In 1999, the Institute of Medicine released a report, To Err is Human: Building a Safer Health System.

The report estimated anywhere from 44,000 to 98,000 preventable deaths per year due to medical error in hospitals. It was estimated that 7,000 alone were due to medication error. The report called for the regular reporting of adverse events, the development of safety programs within healthcare organizations, and close attention by regulators.

Patient Safety Awareness Week

At Health Partnership, we have taken several measures to combat what we perceive as areas of greatest risk.

We recognize that communication is a top reason for errors. We therefore have instituted Morning Huddles enterprise wide. These huddles promote a sense of teamwork and serve as an opportunity to highlight the culture of safety that we strive for.

Lee Champion

Lee Champion, RN, MSN

We have also pushed the Patient Portal as an effective way for our patients to communicate with their providers and healthcare team to ask questions, check their lab results, and request medication refills.

Another leading cause of risk that we recognize is occupational safety. We therefore have requested the Kansas Department of Labor to come to HPC to perform courtesy walk through sessions at all our facilities, to point out opportunities for improvement – we take the workplace safety of our staff seriously as well.

Lastly, as a Community Health Center, we have a standing Quality Improvement (QI) Committee, which convents on a monthly basis to review incident reports and trends in those incidents. This committee has been effective in addressing areas of high risk to HPC, its patients and staff.  Overseeing our incident reporting process is our Risk Manager, Lee Champion, RN MSN, who brings a wealth of experience in promoting safety amongst patients and staff.

The first rule of medicine is “do no harm.” As we look to the future, we anticipate making more strides in patient safety and making HPC a model organization.

Top 10 Tips for a Happy and Healthy New Year!

2020 New Years Health TipsEvery January, we get the symbolic chance to start over. This year let’s make it count. Even taking small steps can make a big difference.

Here are a few tips to make 2020 your best year yet!

  1. Subtract something from your life. Many people try to add things to their routines as part of their New Year’s resolutions, but you should think about what you might subtract or let go of from your life that is not serving you anymore. This could be spending less time watching mindless TV or simply cleaning out your closet and getting rid of things you don’t wear anymore. You can make a conscious decision not to overextend yourself with activities that are no longer enjoyable or make you feel anxious. It is okay to say no. By subtracting things from your life, you make room to add more meaningful things.
  1. Focus on people and your own wellness. Make human connections and be good to yourself. It is easy to get caught up in the business of day-to-day life and put off spending time with the people you care about. Relationships and good mental health have the most impact on our happiness. Make time for the ones you love.
  1. Instead of New Year’s resolutions, make quarterly resolutions. Focus on doing one new thing at a time in each quarter of the new year. Taking on too much all at once is a recipe for disaster.
  1. Make a conscious effort to unplug. We spend so much time attached to our email, phones and social media but studies show it is important to unplug. Unplugging helps with rest and recovery and allows us to reboot.
  1. Practice good sleep hygiene. You can start today by paying attention to the things that you eat and drink in the evening. Try to avoid caffeine late in the day. Avoid napping during the day and make sure you exercise and set a sleep schedule.
  1. 2020 New Years Health TipsTry deep breathing meditation. Get into a comfortable position and take a few minutes to breathe in slowly through your nose, hold your breath for two to three seconds and breath out slowly through your mouth. Let any thoughts that come to your mind drift away and enjoy the stillness. This can help if you are feeling anxious.
  1. Schedule yearly checkups or screenings. Find out what screenings you need and when. Take a step for your health this year by setting up an appointment. To make an appointment at HPC, please call 913-648-2266.
  1. Practice optimism. Make a choice to notice what you have and appreciate it. No matter the situation, how you perceive it is up to you.
  1. Practice gratitude. There are many benefits to practicing gratitude. People who routinely practice gratitude experience positive effects in many areas of their lives including physical, mental, emotional and social. Research suggests that practicing gratitude lowers stress and improves sleep.
  1. Volunteer! Becoming a volunteer will not only make an incredible impact on someone else’s life, it will impact your life. Volunteering adds meaning and purpose to our lives and helping others can lower your stress level. To learn more about becoming a volunteer at HPC, visit our website at https://hpcks.org/volunteer-information/.

 

Happy New Year from Health Partnership Clinic!

Happy New Year from Health Partnership Clinic!At the close of another year, we gratefully pause to thank you for allowing us to take care of your health care needs.

HPC will observe the following holiday schedule:

Tuesday, Dec. 31, New Year’s Eve

7 a.m. to 3 p.m. (Olathe)
8 a.m. to 3 p.m. (Paola, Ottawa, Shawnee Mission)
Merriam Park Elementary School Clinic Closed

Wednesday, Jan. 1, New Year’s Day CLOSED

We hope the New Year brings you good health, much happiness, and plenty of prosperity.

Happy Holidays from Health Partnership Clinic!

In this season of joy, peace and love, we are reminded how very privileged we are to count you among our many blessings. We are honored that you have entrusted our staff with the responsibility of serving your family’s health care needs and are grateful for the confidence you have shown us.

From everyone at HPC, we wish you and yours good health, happiness and prosperity this holiday season and for many years to come.

HPC will observe the following holiday schedule:

Tuesday, Dec. 24, Christmas Eve

7 a.m. – Noon (Olathe)
8 a.m. – Noon (Paola, Ottawa, Shawnee Mission)
Merriam Park Elementary School Clinic Closed

Wednesday, Dec. 25, Christmas Day CLOSED

The clinics will reopen on Thursday, Dec. 26.

To view our entire holiday schedule, please visit our Contact page.

Wishing you all things bright and beautiful!

Happy Holidays 2019 Happy Holidays 2019

Happy Holidays 2019 Happy Holidays 2019

Tips to keep everyone safe, healthy and happy this holiday season!

By Catherine Rice, Vice President of Marketing/Outreach

Tips for a safe holiday seasonWith the hustle and bustle of the holiday season, it’s important to remember the season can come with hidden dangers for you and your children. Health Partnership Clinic recommends taking a moment to assess your surroundings to identify any potential hazards and prevent them from harming your children.

So, what can you do to keep your kids safe? Health Partnership offers the following simple steps to keep everyone safe, healthy and happy this holiday season.

Tips for a Safe Holiday

  • Keep all alcohol out of the reach of children. Clean up immediately to avoid exposing kids to leftover drinks.
  • Do not put potentially harmful gifts (such as perfume/cologne, glass, or any other poison or sharp materials) under the tree where children can get to them.
  • Keep mistletoe and holly berries out of the reach of children; they can be toxic if too much is ingested. The American Association of Poison Control Centers says they’re not poisonous, but can cause nausea, diarrhea, tingling or burning of the mouth when eaten.
  • Avoid using small decorations that could be swallowed by a child.
  • Never leave children in a room with lighted candles. Keep matches, lighters and all flames out of reach of children. Use non-flammable candle holders and avoid glass or breakable containers. Make sure candle holders are out of reach of children and aren’t sitting on a cloth that can be pulled. Consider flameless candles (battery-powered) but makes sure that batteries are secured.
  • Turn off all lights when leaving the house.
  • Do not use indoor lights outside.
  • Check all toys for button batteries—the small disc-shaped batteries often found in small toys, cameras, watches, etc. Make sure children cannot remove the batteries from their toys or reach where they are stored because they pose a swallowing risk and can damage the inside of the throat or stomach.
  • Children should not arrange lighting or ornaments without close supervision.
  • If you have a live tree, make sure the stand stays filled with water and never use lighted candles on a tree or near other evergreens. Artificial trees should be marked “fire-resistant.”
  • All lights should be marked with the UL Seal that certifies that the product has safety tested.
  • Be sure to pick up wrappings, ribbons and bows to prevent possible suffocation, choking and fire hazards.
  • Use precautions with decorations that can irritate skin, eyes and lungs. Artificial snow can have chemicals that can be harmful when sprayed and inhaled, so follow instructions on the can carefully. Be sure to wear gloves when decorating with spun glass angel hair or other potential irritants to protect your skin.
  • Be on the lookout for lead. Strings of lights may be coated in a plastic that contains lead, so be sure to wash your hands after handling lights. Artificial trees made in China or that are older than nine years old may also contain lead or give off dangerous levels of lead dust as they deteriorate. Toss old trees and check labels for new ones about lead content.

Tips for a safe holiday seasonChildren should always be supervised, but it’s important to be especially vigilance during the holidays. Following these safety tips can help prevent injuries and allow you to enjoy a fun, memorable and safe holiday!

The clinic offers a Pediatric Walk-In Clinic from 7:30 to Noon, Monday-Friday, at the Olathe location, 407 S. Clairborne Rd., Ste. 104, in Olathe, Kan. No appointment necessary, and it’s open to the community.

Don’t forget…

Holiday Hours

December 24

Christmas Eve
7 a.m.-Noon (Olathe)
8 a.m.-Noon (Paola, Ottawa, Shawnee Mission)
Merriam Park Elementary School Clinic Closed

December 25

Christmas Day
CLOSED

December 31

New Year’s Eve
7 a.m. to 3 p.m. (Olathe)
8 a.m.-3 p.m. (Paola, Ottawa, Shawnee Mission)
Merriam Park Elementary School Clinic Closed

January 1

New Year’s Day
CLOSED

Health Partnership Clinic wishes you a Happy Holiday Season and a New Year of Health, Happiness and Prosperity!

The Health Partnership Clinic Patient Portal.

Dr. Wael MouradBy Wael S. Mourad, MD, MHCM, FAAFP, Family Physician and Chief Health Officer, Health Partnership Clinic

Our patients are the center of what we do. That means it is important that we do our best to cater to their needs. And that means we need to understand our patients.

Today, any one of us can order just about anything from Amazon. We can go shopping by going online and having our groceries delivered to us. We live in an age of social media that allows us to know what anyone is doing at any time.

In order to best take care of our patients to their satisfaction, it is important for us to meet them where they are at. We are fortunate to have a wonderful tool to facilitate that care. That tool is our Patient Portal.

The Health Partnership Clinic Patient Portal

Patients can communicate directly with their providers, make medication requests and even give updates on how they are doing. They can provide what their blood pressure readings are, or what their diet was for that day. Even moral support can be provided. Just like with all other facets of our lives, medical care can literally be at our patients’ fingertips. And our patients are signing up!

Use our Patient Portal on your mobile phone.The medical profession is notorious for being slow to catch up to technological advances in society. In the case of the patient portal, it is important that we get just as excited for advances that will make our patients’ lives easier as much as those that make our lives easier as providers. For example, intra-operative anesthesia caught on in the medical community overnight, while hand washing took many, many years to catch on. Why? Intra-operative anesthesia made the surgeons’ practice easier, even though both were an enormous benefit to patients.

And so, let’s go with what works. Let’s go with what will help our patients.

If you are a Health Partnership patient, you can simply provide your email to a care team member, and we’ll set you up.  If you don’t have an email address, visit our front desk staff or call 913-648-2266. To learn more, visit https://hpcks.org/patient-portal/.

Fun with Flu Season!

Maureen Caro

By Maureen Caro, FNP-BC, Family Nurse Practitioner, Health Partnership Clinic

This is usually the time of year that flu and cold season really starts picking up! The holidays are in full swing, and there’s the rest of winter to get through. This post will look at some common concerns and discuss some pointers about the flu I have encountered.

“How often should I wash my hands?”

Before, during and after preparing food, as well as before eating food. After using the toilet or changing a diaper. After touching pet food or waste, and after handling any trash. Before and after taking care of someone who is sick, as well as before and after taking care of any injuries. And most definitely- after coughing or sneezing!

“Do I need to have triclosan in my hand soap?”

Nope! Triclosan used to be found in many over the counter antibacterial hand soaps, but they were cut out in 2017 as they need more study to be determined to be safe. As long as you are washing for enough time with hot water and soap (20 seconds!) triclosan is not necessary.

“What about alcohol hand sanitizers?”

I love them! Make sure you allow them to dry (also 20 seconds). Be aware that they need to be at least 60 percent alcohol, and they are not to be used if hands are visibly dirty. They do not remove any substances, and do not kill all kinds of germs, so washing with antibacterial soap and water is preferred when available.

“My hands get so dry with washing them! Do you have any creams you recommend?”

Unfortunately, as a nurse, this is a personal issue that I share! I do not have a specific brand, but when you look at the ingredient list, look to avoid fragrance/perfume and denatured alcohol. Cetyl alcohol is a moisturizer, so it is fine. A very good ingredient to see is hydroxyethyl urea (yes, like urine- it’s synthetic, so don’t be grossed out!) which I find really helps, especially if it is used with the first three ingredients.

Now, let’s get to the flu vaccine!

Fun with the Flu!

I encounter a lot of misconceptions about the flu vaccine very commonly. When in doubt- ask your provider!

“I missed the flu shot in October; I shouldn’t bother to get it now.”

January and February are often peak flu season times. According to the Centers for Disease Control and Prevention (CDC), “Seasonal flu viruses can be detected year-round; however, seasonal flu activity often begins as early as October and November and can continue to occur as late as May.” I can personally attest…I have had people with flu in May! I offer the vaccine to my patients all the way to the end of March, or as long as there is flu vaccine circulating in the community, in accordance with vaccine recommendations.

“I already had the flu this season; I don’t need the vaccine.”

This goes into another common misconception of the flu. Many people equate it with stomach viruses. I do often see diarrhea, especially more in children than adults, and occasionally vomiting, but influenza is a respiratory illness that is spread primarily by nasal secretions (coughing, sneezing) and is not solely intestinal. Sometimes people will get a stomach virus or a severe cold and say, “It’s the flu.” Influenza is characterized by abrupt onset of chills, muscle aches, high fever, nasal congestion and is best diagnosed by a professional. Even for my patients who have had diagnosed flu earlier in the season, I still recommend the vaccine. The vaccine has three to four strains of flu virus, A and B, so even if you have been sick before with one strain you should still protect yourself against other strains. I have personally taken care of many people that were sick with different strains of flu different times of the year.

“Even if I get sick with flu, antivirals (tamiflu) will cure me.”

Leaving aside the sheer inconvenience and financial problems of missing work or obligations by being sick (and possibly a bacterial infection as a complication, extending your sick time) antivirals are not a wonder drug. Do I prescribe them? Yes. But antivirals really just lessen the course of the illness, usually by about a day. You have to start Tamiflu within 48 hours of your first symptom, which is usually when people are feeling their worst and least inclined to go in. They lessen the likelihood of death, either from flu infection or from a serious bacterial infection as a sequelae of the original infection- NOT fix flu symptoms themselves. Many people expect Tamiflu to act the same way that amoxicillin does for strep throat. Tamiflu is NOT an antibiotic and are not curative in the same way. The cash price for adult flu vaccines with a good coupon is $43, and children’s liquid medication, even with the coupon, is still $101.

“I’ve had the flu shot before and still gotten sick. It’s not worth it.”

Again, many people think they had flu when they didn’t, but sometimes people still get the flu even after having a vaccine. In the event someone still catches the flu it is likely that the symptoms were lessened, the person recovered quicker, and most importantly the vaccine reduces chances of death. Vaccines are a victim of their own success. Because they have made many vaccine-preventable diseases so much rarer, we get a false sense of security. We think that it is unnecessary to get the shot, but if we don’t get it, we are unprotected.

“I am concerned about mercury in the flu vaccine. I don’t like the idea of injecting mercury in my body.”

Neither do I! The preservative of concern is called thimerosal. It contains a chemically bound form of mercury in trace amounts. While thimerosal is not an active form of mercury, if you are concerned about this please ask for a preservative free vaccine. Allergic reactions to it are very rare but do exist. The other common exposure to thimerosal is in eye contact solution, so be sure to tell your provider if you have an allergy to this. It is becoming more and more standard. The routine childhood vaccines have been thimerosal free since 2001. I prefer to use the preservative free flu vaccine for children and pregnant women, just to decrease any concerns.

As always, if you have any concerns, call us and schedule an appointment to discuss it with your healthcare provider! Stay healthy and safe this winter!

To schedule an appointment with Maureen or one of our providers, call 913-648-2266.

References:

1 https://www.cdc.gov/handwashing/when-how-handwashing.html When and How to Wash Your Hands

2 https://www.fda.gov/drugs/information-drug-class/qa-consumers-health-care-antiseptics Q&A for Consumers: Health Care Antiseptics

3 https://www.ncbi.nlm.nih.gov/pubmed/21219730 Outbreaks where food workers have been implicated in the spread of foodborne disease. Part 10. Alcohol-based antiseptics for hand disinfection and a comparison of their effectiveness with soaps.

4 https://escholarship.org/uc/item/11x463rp Urea: a comprehensive review of the clinical literature

5 https://www.cdc.gov/flu/about/season/flu-season.htm When is flu season?

6 https://www.cdc.gov/flu/about/viruses/types.htm Types of Influenza Viruses

7 https://www.goodrx.com/oseltamivir

8 https://www.ncbi.nlm.nih.gov/pubmed/28525597 Influenza Vaccination Modifies Disease Severity Among Community-dwelling Adults Hospitalized With Influenza.

9 https://www.cdc.gov/vaccinesafety/Concerns/thimerosal/ Thimerosal in Vaccines